This page outlines our return and refund procedures for customers in the UK who purchase smoking-related products including cigars, pipes, tobacco, and accessories.
Key Return Requirements
To qualify for a return, customers must meet these criteria:
- Purchase made within the last 7 days
- Product remains in original packaging
- Item is unused and undamaged
- Proof of purchase or receipt provided
Smoking products that have been opened and used will not be eligible for a refund or exchange on any grounds.
Refund Details
The refund amount excludes original shipping costs. Customers bear responsibility for return shipping expenses and any loss or damage during transit. Sale items are eligible for refunds under the same conditions.
Exchange Policy
Exchanges follow identical eligibility requirements as returns. Customers must prepay return shipping costs by including them in their return package. If shipping isn’t included, customers receive a refund minus the original shipping expense.
Special Provisions
For cigar orders shipped internationally, tracking is provided, but customs duties and taxes remain the buyer’s responsibility. We do not accept liability for charges (VAT, tax or duty) occurred on any goods shipped outside the UK.
Contact Information
Please contact Smoke Lounge before returning items:
Phone: 0141 552 0127
Email: sale@smokelounge.co.uk